Utility Assistance
Low-Income Home Energy Assistance Program (LIHEAP)
What help is available?
The Low-Income Home Energy Assistance Program (LIHEAP) can help eligible households stay safe and warm in the winter by providing financial assistance with home heating bills and protection from disconnection until April 1st, 2025.
During certain times of the year, funding may be available through this program to help prevent energy shutoffs, reconnect services, make homes more energy efficient, and repair or replace furnaces.
Your household may be able to receive a one-time payment to your utility provider if you meet income guidelines and provide the required documentation for your household. Assistance level depends on income level, family size, the type of fuel you use to heat your home, and other factors. If you heat your home with liquid propane (LP), you can qualify to receive a delivery of propane through this program.
If you have received a disconnection notice or if you are disconnected from your power source, we may have funding to assist you. Please read below for more information on how to contact us and apply for assistance.
When can I apply?
OPTIONS TO APPLY:
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Appointments:
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Over-the-phone and In-person options are available
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You can now book online for Energy Assistance appointments over-the-phone, and at our Des Moines (Drake) and Ankeny locations. Click the button below to book at the available locations:
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If you do not see availability at your preferred location this could mean that all appointment slots are currently full for the month. Please check back at a later date for future openings. Our In-person locations allow walk-ins for households that have been disconnected or have a disconnect notice within the next 48 business hours.
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Appointments for our Boone and Warren offices will still need to call or email for an appointment (online booking will be available soon for these locations)
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Please call 515-518-4770 or email info@impactcap.org if you need assistance booking an appointment.
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Mailable application:
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Please mail the completed application and copies of ALL required documents to:
IMPACT Community Action Partnership
Attn: Energy Team
3226 University Ave
Des Moines, IA 50311
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Online Application: The LIHEAP online application is now available through the State of Iowa LEWIS system. Please visit the link below to apply.
If you have any questions or issues applying online, please email lewisliheap@hhs.iowa.gov for assistance.
What if I have a disconnection notice?
ATTENTION: Beginning November 1st, 2024 you can call your utility company to request a 30-day protection from disconnection while you apply for LIHEAP assistance.
If you have received a disconnection notice, have been disconnected from your power source, or have a non-working furnace, we may have crisis funding to assist you. Please call 515-518-4770 or email energyassistance@impactcap.org if you are in need of crisis assistance.
If you have been disconnected outside of our regular working hours (Monday thru Friday, 8:30am–4:30pm), please call 515-681-8472 or email energyassistance@impactcap.org. Please include name, address and phone number with emailing.
Weatherization Assistance Program
Weatherization Assistance Program
What help is available?
Weatherization is a program established to help reduce the heating and cooling costs for low-income people – particularly the elderly, disabled and children – by improving the energy efficiency of their homes, thereby reducing the household’s energy bills. This component works to tighten and insulate homes against the elements and to assure the safety of appliances by providing health and safety checks, appliance replacement, home insulation, minor repairs and client education. IMPACT partners with Polk County Public Works and Mid-Iowa Community Action (MICA) to provide Weatherization services to all of our service counties.
Weatherization Assistance Program
How can I apply?
Residents of Boone, Marion and Warren counties may call 515-518-4770 apply. To be eligible for Weatherization, households must be at or below 200% of the Federal Poverty Level or approved for the LIHEAP Program. Priority is determined by a state matrix that includes fuel usage and household data. Not all that qualify and apply will receive assistance.
Residents of Jasper County, may contact MICA Weatherization, at 641-752-7162.
Residents of Polk County, may contact Polk County Public Works.
Weatherization Assistance Program
What if my furnace stops working?
Residents in Boone, Marion and Warren counties may call 515-518-4770 to submit an application for a furnace repair or replacement.
Residents of Jasper County, may contact MICA Weatherization, at 641-752-7162.
Residents of Polk County, may contact Polk County Public Works.
Water Assistance
Weatherization Assistance Program
What help is available?
Occasionally, we have funding available for water bills. If your water has been disconnected or you have a disconnect notice, you may be eligible for assistance with charges, fees and taxes. Benefit payments for qualifying households are made directly to water vendors. Please call 515-518-4770 to ask about available funds.
Weatherization Assistance Program
How do I know if my household is eligible?
To qualify you must be disconnected, have a disconnect notice, or be at risk of defaulting on a pay arrangement. Assistance level depends on income level, family size, availability of funds, and other factors. Just schedule an appointment to complete the application.
Weatherization Assistance Program
How can I apply?
You may apply by contacting IMPACT in one of two ways:
Appointments: Please call 515-518-4770 to schedule a phone or in-person appointment for water bill assistance.
Weatherization Assistance Program
What documentation is needed?
To process your application, we will need the following:
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A valid form of identification (Iowa Driver’s License, Social Security Card, etc.).
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A copy of your electric/gas bill.
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Proof of any income within the last 30 days.
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A disconnect notice or notice of termination for household water bill.
Weatherization Assistance Program